An important update for Catalyst
patients with Cigna insurance
We know this is hard news, and we don’t take it lightly. Beginning January 1, 2027, Catalyst Physician Group will no longer be in network with Cigna. Many of you have seen the same doctor for years, and that relationship matters to us. This was our decision. We review every insurance agreement to be sure it is the right fit for how we want to care for our communities, and we decided this one no longer fits. We hope you will stay with us, and here are options for how.
Primary care is one of the most affordable parts of healthcare
Many patients already pay for a large share of their visits with us through deductibles, copays and coinsurance. Primary care office visits and televisits are among the most affordable parts of healthcare, and they generally cost far less than urgent care or the emergency room. Beginning January 1, 2027, you can pay us directly instead of through your insurance. We will publish our 2027 options in December so you can plan accordingly. You can also use your HSA and FSA funds for visits with us.
Things to consider as you look ahead
- Look at what you paid for primary care visits over the past year. It is a good starting point for what to expect.
- Check whether you have an HSA or FSA fund you can use for visits with us.
- If you also see specialists, ask Cigna or your employer’s benefits team how being out of network with Cigna affects referrals under your plan.
- Check back here in December for our 2027 options and to learn more about subscription primary care.
Your questions
Why did Catalyst make this decision?
This was our decision. We look at each insurance agreement and decide whether it is the right fit for how we want to care for communities going forward. We decided this one is no longer the right fit for Catalyst.
Can I still see my Catalyst doctor?
Yes, and we hope you will. Beginning January 1, 2027, you can keep seeing your doctor or advanced practitioner as a self-pay patient, paying us directly instead of using insurance. More than 10,000 patients already pay us directly today.
What will it cost?
We will share options for 2027 in December. Please check back here for details.
What is subscription primary care?
Subscription primary care is another way to get care without using insurance. Instead of paying visit by visit, you pay a set, predictable fee for ongoing access to your primary care team. We will share more in December.
Is Catalyst becoming a concierge practice?
No. This change applies only to Cigna Health Insurance. We offer other Health Insurance options, FSA and HSA fund use and will be offering subscription primary care as an additional consideration in 2027. Our options will allow you to choose what fits your budget and your family.
Are you still negotiating with Cigna?
No. We are not currently in negotiations, so please plan accordingly around January 1, 2027. If anything changes, we will let you know.
Who can answer questions about my insurance and specialist referrals?
Your health plan can. Every plan is different, and being out of network with Cigna can make it harder to know which specialists stay in your plan. Cigna can explain your coverage, your deductible and any out-of-network benefits at 1-800-997-1654 or the member services number on your insurance card. Your employer’s benefits team can also walk you through your plan options.
What happens next
We will update this page in December with our 2027 options and we will email patients who are currently using Cigna with more details. Thank you for trusting us with your care.