Have questions? We have answers.

A typical case of measles begins with mild to moderate fever, cough, runny nose, red eyes, and sore throat. Two to three days after symptoms begin, tiny white spots may appear inside the mouth. Three to five days after the start of symptoms, a red or reddish-brown rash appears. The rash usually begins on a person’s face at the hairline and spreads downward to the neck, torso, arms, legs, and feet. When the rash appears, a person’s fever may spike. 

If you have symptoms or expect you have been exposed, contact your local clinic to schedule a telehealth consultation. 

If you have symptoms or have been exposed, please isolate yourself and any symptomatic family members. Wear an N95 mask when you are in public. Measles is highly contagious and airborne. 

You are considered immune if you meet any of the following conditions: 

• You have documented MMR vaccination records 

• You were born before 1957 

• You have lab-confirmed immunity or previous measles infection 

If you have previously received two doses of the measles, mumps, and rubella (MMR) vaccine, you do not need to receive another dose or booster. 

If you have not received two doses of the MMR vaccine, it is recommended that you receive a first dose now, and a second dose in 12 months. The vaccine is highly effective and providers 97% immunity after two doses. Even the first dose of the MMR vaccine provides you a high level of immunity (90%). 

If you are unsure of your vaccination status, a measles titer (blood test) can determine whether you are immune to measles. 

No, there is no booster shot needed if you are already immune to measles. Your previous vaccination does not expire.  

If you are unsure of your immunity status or if you have not received two doses of the measles, mumps, and rubella (MMR) vaccine, please contact your local clinic for guidance on next steps. 

The Center for Disease Control (CDC) recommends that children receive two doses of measles, mumps, and rubella vaccines between the ages of 12 months and 6 years old.  

Older adults and adolescents with no evidence of immunity also need one to two doses of the vaccine. Immunity can be tested with a measles titer. Please contact your local clinic if you believe you need the MMR vaccine or a titer to test for immunity. 

Here are some helpful resources to learn about measles.

• Texas Department of State Health Services – Measles 

• Centers for Disease Control (CDC) – About Measles 

Note: If you have symptoms or expect you have been exposed, contact your local clinic to schedule a telehealth consultation. 

If you received a measles vaccine in the 1960s, you may not need to be revaccinated. People who have documentation of receiving LIVE measles vaccine in the 1960s do not need to be revaccinated. People who were vaccinated prior to 1968 with either inactivated (killed) measles vaccine or measles vaccine of unknown type should be revaccinated with at least one dose of live attenuated measles vaccine. This recommendation is intended to protect those who may have received killed measles vaccine, which was available in 1963-1967 and was not effective. 

If you have any difficulties creating your portal account, please contact our portal help line at 214-964-0270 or Toll Free: 888-282-0245 from 8:00am – 5:00pm, Monday through Friday.

If your child is an existing patient and has an email address on file, you should register on ourpatient portal as a caregiver or family member. Please register using the same email address you have on file with your clinic. You may also add patients under the “Family Access” tab in  the “My Profile” section.

Confirm your username is correct. Your username is the email address you have on file with your clinic.

When using your official login, be sure you are typing your password correctly. Passwords are case-sensitive and will only allow letters and numbers, it will not contain any special characters.To reset your password, please select “forgot password” from the login screen.

The username is your current email address. Please contact your clinic to change your email address on file.

Sign on to the patient portal with your existing password, then change your security settings under “My Profile”

Please contact your local clinic to update any insurance information and to ensure we are within your network.

All statements for your patient account and any registered dependents can be viewed on the athena patient portal.

You may contact one of our agents by calling 972-801-2140.

You may have a deductible that has not been met, therefore your insurance may bill you the remaining balance. Please check with your insurance company for further information. It’s understandable to have questions about insurance payments. Your insurance company may not have made a payment for various reasons, such as your benefits requiring you to contribute towards your deductible and cost-share before they cover the services you received. To get a clear understanding of how your claims were processed, it’s best to contact the member services number on the back of your insurance card. Alternatively, you can seek support from our agents by using the “speak to a live agent” option available at the end of the automated balance call or by calling 972-801-2140.

Our providers offer the best care for our patients and will bill for the services they provide. If you still feel your balance or information is incorrect, please contact your local clinic for further assistance.

Our Physicians are in network and contracted with the major insurance companies including HMO, PPO, Medicare and Medicare Advantage plans at select locations. Please visit their websites to verify your benefits coverage for Aetna, BlueCross BlueShield, Cigna, First Health, Humana, Medicare, MultiPlan or United Healthcare.

You can view lab/diagnostic results under the “Test Results” on the patient portal.

Your medications will be displayed under “My Health, Medications” on the patient portal.

Please request refills on existing medications by visiting “My Health, Medications” under and selecting “request refill”

For questions or concerns, please send a secure message to your practice.

Sign on to the patient portal and visit “My Health” on the patient portal for a full list of immunizations and health history.

We partner with HealthMark Group to give you a convenient way to access your medical records. More information can be found on our Medical Records page.